Citizen Housing (202009563)
The resident complained of delay and poor-quality work by the landlord in its installation of a level access shower.
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The resident complained of delay and poor-quality work by the landlord in its installation of a level access shower.
The complaint is about the landlord’s handling of the resident’s concerns about garden maintenance.
The complaint is about the landlord’s response to the residents reports of cigarette smoke from the flat above entering her property.
The complaint is about the landlord's handling of the resident's concerns about the safety of her garden.
The complaint is about the landlord’s handling of: Bathroom repair works. The resident’s request for compensation for the bathroom improvements. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
The complaint is about the landlord’s response to a contaminated water tank. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Repairs to the bathroom extractor fan. Repairs to the back door. Damp and mould in the property.
The complaint is about the level of compensation offered by the landlord for its handling of repairs to the resident’s storage heaters.
The complaint is about: The information provided by the landlord about the property and the tenancy type during the tenancy offer process in 2019. The landlord sending the resident details about another tenant during the stage one complaint response. The landlord’s decision to not to allow the resident to purchase her current property through the Right-to-Buy scheme. The landlord’s handling of the associated complaint.