Applications are open to join the next Housing Ombudsman Resident Panel – find out more Housing Ombudsman Resident Panel.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Loading...

Amplius Living (202406123)

The complaint is about the landlord’s handling of the resident’s concerns about the loss of housing benefit increases.

Plus Dane Housing Limited (202414110)

The resident’s complaint is about the landlord’s handling of: Repairs to a bedroom radiator. Damp and mould, and the associated repairs. The complaint.

Sapphire Independent Housing Limited (202317469)

The complaint is about the landlord’s handling of the resident’s reports of a fly and maggot infestation in the property and the related temporary move. The Ombudsman has also considered the landlord’s handling of the associated complaint.

London & Quadrant Housing Trust (202414698)

The complaint is about the landlord’s handling of the resident’s reports of pests in the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.

Paragon Asra Housing Limited (202318065)

The complaint is about the landlord’s handling of the resident’s reports of: Pests in his property and communal areas of the building. Repairs to the floorboards in his property. We have also looked at the landlord’s handling of the associated complaint.