All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of a leak by the front door, damp and mould, and damage caused to the resident’s door as a result. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.
The complaint is about the landlord's response to disrepair, including damp and mould, in the property.
The complaint is about the landlord’s response to the resident’s request for compensation following a burst water pipe in his kitchen.
The complaint is about the landlord’s response to the resident’s queries about his contract cleaning service charges .
The complaint is about the landlord’s decision to defer the resident’s adaptations works to her home to the following financial year. The Ombudsman has also assessed the landlord’s complaint handling.
This complaint is about the landlord’s response to the resident’s reports of defects to her property.
The complaint is about the landlord’s handling of: A leak and damage to the resident’s property. The resident’s complaint.
The complaint is about the way the landlord handled: The sale of the resident’s property; The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of recurrent infestations of spider mites. Associated formal complaint.
The complaint is about: The condition of the property when it was let to the resident. The landlord's handling of reported repairs. The landlord’s complaint handling has also been investigated.