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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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MHS Homes Ltd (202330794)

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) in the communal areas of the block. The resident’s reports of repair issues with the communal entrance doors. The Ombudsman has also investigated the landlord’s complaint handling.

Notting Hill Genesis (NHG) (202334356)

The complaint is about the landlord’s response to the resident’s reports of: Repairs in the property including damp and mould. Poor communication about repairs and appointments. A pest infestation in the property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.

Oxford City Council (202346472)

The complaint is about the landlord’s handling of: The residents reports of repairs during the defect period, including a leak which caused damp and mould. The resident’s request for larger radiators in the property.

Peabody Trust (202213344)

The complaint is about the landlord’s handling of the resident’s concerns about the misuse of the car park.

Peabody Trust (202222526)

The complaint is about the landlord’s handling of the resident’s: Reports of issues with communal lifts. Associated formal complaint.

Selwood Housing Society Limited (202403418)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould following a leak in a neighbouring property. The resident’s concerns about the landlord's intention to dispose of the property.