London & Quadrant Housing Trust (L&Q) (202317035)
The complaint is about the landlord's handling of the resident’s reports about antisocial behaviour. The landlord’s complaints handling has also been investigated.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Metropolitan Thames Valley Housing (MTV) (202226242)
The complaint is about the landlord’s handling of: Repairs to a structural wall of the property. The associated formal complaint.
Metropolitan Thames Valley Housing (MTV) (202305913)
The complaint is about the landlord's handling of and response to: Reports of a leak in the communal area causing damp. Reports of graffiti on the glass in the communal area. Reports of damage to the building and boundary fence. A request for an update on the communal maintenance programme. The Service has also considered the landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202316279)
The complaint is about the: Resident’s request for information concerning his rent and service charge. Landlord’s decision to restrict the resident’s communication to a single point of contact. Associated complaint.
Newlon Housing Trust (202420617)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour and noise nuisance. The landlord’s handling of the resident’s complaint.
Places for People Group Limited (202309583)
The complaint is about the landlord’s handling of the resident’s: Request for kitchen repairs. Associated complaint.
Places for People Group Limited (202348597)
The complaint is about the landlord’s handling of: The resident’s reports about repairs to his kitchen, including his request for a full kitchen replacement. The resident’s reports about repairs to the windows in the property, including his request for all windows to be replaced. The landlord’s complaint handling has also been investigated.
Southwark Council (202341713)
The complaint is about: The landlord’s handling of the resident’s reports of a leak, and associated repairs. The landlord’s handling of the resident’s complaint.
Waltham Forest Council (202406940)
The complaint is about the resident’s report that the landlord arranged a meeting of the local tenants and residents’ association (TRA) and did not offer a facility for residents to participate online.
Adur District Council (202302149)
The complaint is about the landlord’s: Handling of reports of black mould in the property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.