Birmingham City Council (202304916)
The complaint is about the landlord’s handling of the resident’s reports of flooding in his garden and the side of the property. The landlord’s handling of the complaint has also been considered.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Birmingham City Council (202320507)
The complaint concerns the landlord’s handling of the resident’s reporting of a mice infestation to her property as well as to the wider block. This report has also considered the landlord’s complaints handling.
Camden Council (202304143)
The complaint is about the landlord's handling of the resident's concerns about the contractor's behaviour.
Camden Council (202315839)
The complaint is about: The landlord’s handling of damp and drainage repairs at the resident’s property. The landlord’s handling of the resident’s complaint.
Citizen Housing (202228236)
The complaint is about the landlord’s handling of the applicant’s application to succeed her deceased grandmother’s property and whether it should have advised her of her rights earlier. This Service has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202217008)
The complaint is about the landlord’s: Response to reports of rubbish accumulation in the resident’s garden and associated staff behaviour. Response to the resident’s request for a sole tenancy and associated universal credit (UC) claim. Complaint handling .
Clarion Housing Association Limited (202300891)
The complaint is about the landlord’s handling of the resident’s reports of a power outage at the property and damage caused to his personal belongings. The Ombudsman has also investigated the landlord’s complaint handling.
Curo Places Limited (202224336)
The complaint is about the landlord’s: Handling of the resident’s reports that her property was cold and draughty. Response to the resident’s request for repairs to the rendering on her property as well as the driveway and wet room, and its decision to appoint a single point of contact. The Ombudsman has also considered the associated complaint handling.
Flagship Housing Group Limited (202215333)
The complaint is about: The landlord’s handling of the resident’s reports about the condition of her former property when the tenancy commenced and the resident’s disrepair reports. The landlord’s handling of the resident’s complaint including the amount of compensation offered.
Grand Union Housing Group Limited (202301029)
The complaint is about the landlord's handling of: Repairs to the resident’s boiler, a leak from a pipe, and damage to a ceiling. The resident’s concerns about damage caused to her carpet by the leak. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.