Southwark Council (202110761)
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance. Formal complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Tower Hamlets Homes (202341099)
The complaint is about: The landlord’s handling of the resident’s reports of noise from the property above hers. The landlord’s handling of the resident’s complaint.
Birmingham City Council (202221579)
The complaint is about the landlord’s response to the resident’s reports of: A leak in the property. Damp and mould in the property.
Gateshead Metropolitan Borough Council (202201953)
The complaint is about the landlord’s response to the resident’s reports of: brickwork and roof repairs. electrics tripping intermittently in the kitchen. damp. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
Homes Plus Limited (202312600)
The complaint concerns the landlord’s handling of repairs to the outhouse of the resident’s property. This investigation has also considered the landlord’s record keeping.
Hyde Housing Association Limited (202312135)
The complaint is about: The landlord's investigation into complaints about the resident's behaviour, and the associated decision to seek possession of the property. The payment of £500 to the resident as agreed by a court undertaking. The landlord's handling of the resident's reports of antisocial behaviour (ASB) from a neighbour. The landlord's handling of the resident's reports of ASB in the block. The landlord's handling of the complaint and the level of compensation offered.
London & Quadrant Housing Trust (L&Q) (202228094)
REPORT COMPLAINT 202228094 London & Quadrant Housing Trust (L&Q) 21 June 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
North Yorkshire Council (202229066)
The resident’s complaint is about the quality of the landlord’s repairs to her bathroom.
Poplar Housing And Regeneration Community Association Limited (202221861)
The complaint is about the landlord’s handling of the resident’s enquiries in relation to the hot water and heating system. The Ombudsman has also considered the landlord’s complaint handling.
Royal Borough of Kensington and Chelsea (202215807)
The complaint is about the landlord's: Response to the resident’s reports of antisocial behaviour at the block. Response to the resident's request to be moved to alternative accommodation. Response to the resident’s reports of outstanding repairs causing damp and mould to an external wall at the property. Complaint handling.