Peabody Trust (202211630)
The complaint is about the landlord’s handling of: Its contractors damaging the resident’s possessions during repairs. The formal complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Peabody Trust (202300529)
The complaint is about the landlord’s handling of the response to the resident’s concerns about staff conduct during a house visit. This Service has also investigated the landlord’s handling of the associated complaint.
South Liverpool Homes Limited (202300263)
The complaint is about; The landlord’s response to the resident’s concerns about staff conduct. The landlord’s response to the resident’s request for replacement kitchen flooring. The landlord’s response to the resident’s reports that contractors had damaged her carpet.
Stonewater Limited (202200334)
The complaint is about the landlord’s handling of the resident’s reports of noise and her request to be reimbursed for a fridge-freezer.
Tamworth Borough Council (202310186)
The complaint is about the landlord’s handling of: Damp and mould. Repairs at the property.
Camden Council (202337252)
This complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Complaint handling. The Ombudsman also considered the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202319699)
This complaint is about the landlord’s handling of the resident’s request to be rehoused.
London Borough of Enfield (202217564)
The complaint is about the landlord’s handling of: The resident’s reports regarding a lack of first floor heating. The resident’s complaint This Service has also investigated the landlord’s knowledge and information management.
London Borough of Enfield (202315166)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour.
London Borough of Newham (202301580)
The complaint is about: The landlord’s handling of repairs to remedy damp and mould, adaptations to the property, and an associated decant. The landlord’s handling of an insurance claim for damage caused to the resident’s property. The landlord’s handling of repairs to a toilet in the decant property. The Ombudsman has also considered: The landlord’s complaint handling. The landlord’s record keeping.