London & Quadrant Housing Trust (L&Q) (202307382)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of leaks, damp and mould in the property and the associated repairs. The landlord’s response to the resident’s request for reimbursement for hotel costs, expenses and damaged possessions.
The complaint concerns the landlord’s handling of: A leak to the property from the property above the resident. The resident’s reporting of damp and mould.
The complaint is regarding landlord’s handling of the landlord’s: Handling of a repair request. Communication with the resident. This investigation has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of water leakage into her flat. Associated complaint.
The resident’s complaint is about the landlord’s response to his request for a dedicated disabled parking bay.
REPORT COMPLAINT 202304913 One Housing Group Limited 31 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property at the start of the tenancy. The resident’s reports of repairs to her property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reported damp and mould in her flat. The Ombudsman has also assessed the landlord’s: complaint handling record keeping.
The complaint is about the landlord’s handling of the resident’s concern that her communal electricity charge included the cost of a tumble dryer she had not been able to use. We have also considered the landlord’s complaint handling.
Notifications