Sanctuary Housing Association (202309564)
The complaint is about:
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sandwell Metropolitan Borough Council (202419119)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of the resident’s reports that a contractor damaged her bedroom flooring. This report also considers the landlord’s complaint handling and record keeping.
Stevenage Borough Council (202222963)
The complaint is about the landlord’s handling of: the disconnection of the gas supply to the property. a warrant to complete a planned electrical safety inspection and resulting damage to the property. repairs to the boiler and fencing at the property. a request for a disabled parking bay. reports of anti-social behaviour. the associated complaint.
Stevenage Borough Council (202318656)
The complaint is about the landlord’s handling of: A roof leak, damp and mould and asbestos at the resident’s property. The associated complaint.
Together Housing Association Limited (202315794)
The complaint is about the landlord’s: Response to the resident’s concerns about draughts from windows. Response to the resident’s concerns about the kitchen flooring. Response to the resident’s concerns about draughts from a tunnel near the bedroom. Response to the resident’s concerns about draughts from an external door. Knowledge and information management.
Wolverhampton City Council (202401959)
The complaint is about the landlord’s handling of: The resident’s reports of pests and fly-tipping, and associated repairs. The resident’s complaint.
Birmingham City Council (202303187)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and requests for associated plastering works. Associated complaint.
Bournville Village Trust (202333028)
The complaint is about the landlord’s response to the resident’s reports of: Water penetration into her kitchen. Damage caused by: Tree roots. A leak from a radiator. The Ombudsman has also investigated the landlord’s complaint handling.
Bromford Housing Group Limited (202332382)
The complaint is about the landlord’s handling of the residents’: Reports of damp and mould. Reports of repairs to the windows that were causing high electricity bills. Reports of repairs to the extension. Reports of damage caused to a wheelchair. Complaint.
Clarion Housing Association Limited (202304995)
The complaint is about the landlord’s handling of: The resident’s report of repairs required in the resident’s bathroom. The resident’s request for additional insulation in her loft. The resident’s reports of subsidence in the property and subsequent issues with internal doors. The resident’s reports of damp and mould in the property. Its decision not to upgrade the resident’s kitchen. The Ombudsman has also investigated the landlord’s complaint handling.