Dacorum Borough Council (202336291)
The resident’s complaint is about the landlord’s: handling of various repairs in the property. complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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ForHousing Limited (202316878)
This complaint is about: The landlord’s handling of multiple repairs in the resident’s home. The level of communication and support from the landlord’s staff.
Gateshead Metropolitan Borough Council (202223999)
The complaint is about the landlord’s handling of: Repairs required to the resident’s bedroom ceiling. Reports of damp and mould in the property. Repairs required in the bathroom. The Ombudsman has also considered the landlord’s complaint handling.
Gateway Housing Association Limited (202232102)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB) by a downstairs neighbour. Reports that allegations of ASB made against the resident were false and malicious. A request to remove a CCTV camera, put up by a neighbour in a communal area. Reports that landlord staff were harassing the resident, including by making requests for the resident to remove her own CCTV camera. The resident’s request to keep pets at the property. The associated complaint.
Guildford Borough Council (202324616)
The complaint is about the landlord’s handling of: Repairs, including: Rewiring. Drooping ceilings. Kitchen and Bathroom upgrades. A boiler repair. Damp and mould. Asbestos and a leak through the shed roof. A front door replacement. The resident’s complaint.
Islington Council (202310041)
The complaint is about the landlord’s handling of the resident’s concerns about the accessibility of an exit barrier to his estate. The landlord’s complaint handling has also been investigated.
Islington Council (202341765)
This complaint is about the landlord’s handling of reports of issues with the heating and hot water system.
Lambeth Council (202232225)
The complaint is about the landlord’s handling of the pre-action protocol and specifically not having given the resident notice of eviction.
LiveWest Homes Limited (202307061)
The complaint is about the landlord’s handling of persistent leaks into the resident’s flat from the roof and upper balcony area. This Service has also investigated the landlord’s handling of the resident’s complaints.
London & Quadrant Housing Trust (L&Q) (202115193)
REPORT COMPLAINT 202115193 London & Quadrant Housing Trust (L&Q) 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]