Solihull Metropolitan Borough Council (202301851)
The complaint is about: The landlord’s handling of reports of the property smelling of cat urine. The landlord’s handling of a report of gas leak in the property. The landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sovereign Network Homes (Former Network Homes) (202338613)
The complaint is about the landlord’s handling of the resident’s reports of a moth infestation in her home. The Ombudsman has also considered the complaint handling in this case.
A2Dominion Housing Group Limited (202305109)
The complaint is about the landlord’s: Handling of the resident’s reports of damp in the property, including her concerns that it had not been addressed during the voids process. Complaint handling.
Beyond Housing Limited (202303044)
The complaint is about the landlord’s: handling of repairs to the property. response to the resident’s concerns about the use of the rear access path. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202303128)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour and noise disturbance.
Lewisham Council (202206608)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). loud music from the neighbour above. An unsecured communal door. The Ombudsman also investigated the landlord’s handling of the associated complaint.
Lewisham Council (202303326)
This complaint is about how the landlord handled the resident’s reports of discrepancies between the advertised rent and the rent stated in the tenancy agreement.
Peabody Trust (202224108)
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and the associated repairs. Reports that the rear access to the property was overgrown. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Sanctuary Housing Association (202308865)
The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Southern Housing Group Limited (202307516)
This complaint is about the landlord’s handling of: The resident’s report of damp and mould within the property. The resident’s report of a loss of power within the property. The resident’s report of a leak from above. The resident’s report of a blocked/leaking toilet. The resident’s report of damage to her personal belongings. The associated complaint.