All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of repairs, including damp and mould, the roof of the property and chimney. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
The complaint is about the landlord’s handling of: The resident’s report of window repair issues. The resident’s request for window adaptations to be completed.
The complaint is about the landlord’s response to the resident’s concerns about: Sounds from his toilet. Multiple staff attending a repair appointment.
The complaint is about the landlord’s response to the resident’s: report of a deactivated communal entrance door, to the building of his property. associated complaint.
The complaint is about the landlord’s response to the resident’s reports of noise and vibration.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
The complaint is about how the landlord handled repairs to the resident’s toilet.
The complaint is about the landlord’s response to the resident’s: Reports of noise nuisance. Reports of other types of antisocial-related behaviour (ASB). Request for rehousing.
This complaint is about the landlord’s handling of repairs to a communal front door. This investigation has also considered the landlord’s handling of the associated complaint.
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property, and the associated repairs. The resident’s concern that damp and mould in the property had an adverse effect on the health of members of her household, and caused injury. The landlord’s handling of the resident’s complaint. The Ombudsman has also considered the landlord’s record keeping.