Sovereign Network Homes (Former Network Homes) (202308840)
The complaint is about the landlord’s response to the resident’s reports of disrepair including damp and mould.
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The complaint is about the landlord’s response to the resident’s reports of disrepair including damp and mould.
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s request for rehousing. Handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports of: Repairs to the porch of the property resulting in water ingress. Broken floorboards and floor joists in the living room. Damp and mould. This report also considers the landlord’s complaint handling and record keeping.
The complaint is about the landlord’s handling of the resident’s reports of low hot water pressure. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
The complaint is about: The time taken for the landlord to change the name on the resident’s account and issue keyfobs. The landlord's handling of repairs to the communal back door, roof, and communal light. The landlord’s handling of the complaint and level of compensation.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Request to be reimbursed for damage following replacement of a radiator; Reports about the behaviour of operatives; Complaint.
The complaint is about the landlord’s handling of the resident’s reports about damp and mould, and its handling of follow-on works.
The complaint is about the landlord’s handling of the resident’s request to be rehoused.
This complaint is about the landlord’s response to the leaseholder’s complaint that it: Obtained his consent to inspect his flat without declaring its intentions. Used and shared his personal information inappropriately. Did not fulfil commitments it made to address the findings in its fire inspection of his flat.