The Guinness Partnership Limited (202114388)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).
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The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).
The complaint is regarding the landlord’s: Handling of the resident’s transfer application and application for medical priority on its housing register. Response to the resident’s repair reports, including damage caused by a leak, damp and mould and a pest infestation. Handling of a decant process.
The complaint is about the landlord’s response to the resident’s reports about damp and mould in the property.
The complaint is about the landlord’s response to the resident’s reports of blocked drains causing a flood on communal balconies.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
The complaint is about the landlord’s handling of the residents reports of damp and water ingress.
The complaint concerns the following issue: The council’s categorisation of the resident as an unreasonably persistent and vexatious customer.The council’s decision not to progress the resident’s complaint through its internal complaints process.
The complaint is about the landlord’s response to the resident’s reports about: a boiler leak at his property; redecoration works at his property; repair works to his door. The complaint is also about the landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s reports about a leak in the property.
The complaint is about the landlord’s handling of: A neighbour dispute. Works at the property following an occupational therapy recommendation. Management of the scheme since it changed from sheltered accommodation to general needs accommodation. The Ombudsman has also assessed the landlord’s complaint handling.