Platform Housing Group Limited (202226549)
The complaint is about the landlord’s: Response to the resident’s reports of disrepair to the kitchen sink, kitchen cupboards and plastering in the living room walls. Complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Royal Borough Of Greenwich (202229573)
The complaint is about the landlord’s handling of the resident’s report about the conduct of its staff member. This Service has also considered the landlord’s handling of the complaint.
Southwark Council (202306302)
The complaint is about the landlord’s handling of: The resident’s reports of issues with the heating system at the property. The associated formal complaint.
Southway Housing Trust (Manchester) Limited (202304894)
The complaint is about the landlord’s handling of reports about anti-social behaviour (ASB).
The Guinness Partnership Limited (202330416)
The complaint is about: The landlord’s handling of: The resident’s reports of condensation, damp, and mould. The resident’s reports of noise from the bedroom floorboards. The associated complaint. The landlord’s communication with the resident.
Clarion Housing Association Limited (202223908)
The complaint is about the landlord’s handling of the resident’s reports of property defects. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202228664)
The complaint is about the landlord’s handling of the resident’s service charge queries. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Flagship Housing Group Limited (202228686)
The complaint is about the landlord's handling of the resident’s reports of problems with the hot water from the bath and shower.
Halo Housing Association Limited (202221738)
The complaint is about the landlord's handling of the resident’s reports of antisocial behaviour. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Lambeth Council (202304116)
The complaint is about: The landlord’s handling of the resident’s reports of a leak at her property. The landlord’s record keeping. The landlord’s complaint handling.