Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Onward Homes Limited (202122957)

The complaint is about the landlord’s handling of: The resident’s request for replacement external doors. The associated complaint.

Sanctuary Housing Association (202122108)

The complaint is about the landlord’s handling of the resident’s fence repair and its communication about this.

The Riverside Group Limited (202100881)

The complaint is about the landlord's: Response to the resident’s reports of mould at the property. Complaints handling.

Town and Country Housing (202120197)

The complaint is about how the landlord has maintained the communal areas of the estate.

Hammersmith and Fulham Council (202104352)

The complaint is about the landlord’s response to the resident’s: reports of domestic violence; request for alternative accommodation.

Brent Council (202122635)

The complaint is about the landlord's response to resident’s reports of water leaking into her property, and its handling of associated repairs to remedy damp and mould.

Dudley Metropolitan Borough Council (202122067)

The complaint is about: The landlord’s handling of the resident’s request to remain in his grandmother’s property following the termination of the tenancy. The landlord’s handling of the resident’s enquiry about purchasing the property via the Right to Buy (RTB) scheme. The landlord’s complaints handling.

Hammersmith and Fulham Council (202122553)

The complaint is about the landlord’s handling of a repair to the resident’s boiler.

Southwark Council (202016554)

The complaint concerns: The landlord’s handling of the resident’s noise nuisance reports. Related complaint handling.

Thames Valley Housing Association Limited (202117869)

The complaint is regarding the landlord’s handling of repairs in the resident’s property following his report of cracking and possible subsidence. This Service has also considered: How the landlord handled the resident’s complaint. The landlord’s record keeping.