Shepherds Bush Housing Association Limited (202211009)
The complaint is about the landlord's handling of reports of noise nuisance from a neighbouring property. The landlord’s complaints handling has also been investigated.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Stockport Homes Limited (202305080)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Requests to be rehoused and subsequent mutual exchange. Associated formal complaint.
Torus62 Limited (202330484)
The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould, remedial works and the resident’s decant (temporary move). The removal of the resident’s possessions from the property. Reports of damage to the resident’s personal property as a result of the damp and mould. The resident’s request for permanent rehousing. The resident’s concerns about the presence of asbestos in the property. The associated complaint.
Walterton and Elgin Community Homes Limited (202219128)
The complaint is about the landlord’s handling of the resident’s concerns about an operative’s behaviour. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202314631)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Camden Council (202219739)
The complaint is about how the landlord handled the resident’s report of noise from his neighbour . The Ombudsman has also considered the landlord’s complaint handling.
Leicester City Council (202225927)
The complaint is about: The reasonableness of the District Service Charge. The landlord’s handling of repairs to the heating system. The landlord’s invoices to the resident for repairs carried out to the heating system. The Ombudsman has also investigated the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202215915)
The complaint is about the landlord’s handling of: Cyclical redecoration and maintenance including its communication with the resident. The resident’s complaint.
Moat Homes Limited (202230042)
The complaint is about the landlord’s response to the resident’s report of a leak in the communal area. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202302662)
The complaint is about the landlord’s handling of the resident’s reports of: The contractor causing damage to the windows. The contractor accessing the property without prior notice. Damage to her belongings and garden. Debris and rubbish being left in the garden by the contractor. Concerns about the associated complaint.