Clarion Housing Association Limited (202324940)
This complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Cognatum Estates Ltd (202302873)
The complaint is about the landlord's handling of the resident’s concerns about: The level of service charges. The administration of service charges.
Hexagon Housing Association Limited (202307744)
The complaint is about the landlord’s Handling of work while the resident was decanted. Handling of concerns about staff conduct. Complaint handling.
Lambeth Council (202230233)
The complaint is about the resident’s reports about the landlord’s handling of structural repairs causing dampness and damage to his property.
Midland Heart Limited (202225075)
The complaint is about the landlord’s handling of: Heating and hot water repairs. Roof leaks affecting the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
Northumberland Council (202324329)
The complaint is about the landlord’s handling of reports of a damp bedroom floor. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202319144)
The complaint is about the landlord’s handling of: The resident’s reports of the neighbours feeding the birds. Measures to prevent birds sitting on the resident’s roof, causing excrement and damage. Delays in providing a copy of an Environmental Health report.
Waltham Forest Council (202205559)
The complaint is about the landlord’s response to: reports of a leak. reports of delays in providing information concerning the sale of the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202400057)
The complaint is about the landlord’s handling of: Faults with the resident’s mechanical ventilation system. The resident’s report of smells from a bathroom drain. The Ombudsman has also investigated the landlord’s complaint handling.
Abri Group Limited (202342265)
The complaint is about the landlord’s handling of the resident’s: Concerns about the property’s condition when it was let. Reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.