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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Places for People Group Limited (202324322)

The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould. Resident’s reports of concerns with the drainage at the property. Associated complaint.

Raven Housing Trust Limited (202209028)

The complaint is about the landlord’s handling of the resident’s: Reports of repairs.   Concerns about subsidence.   Reports of harassment, victimisation, and intimidation by the neighbours. Request for a designated parking space   The Ombudsman has also considered the landlord’s complaint handling.

South Tyneside Council (202312194)

The complaint is about the landlord's response to the resident’s reports of faulty windows and her request to have all the windows in the property replaced.

Sovereign Network Homes (Former Network Homes) (202306041)

The complaint is about the landlord’s response to the resident’s reports of long-standing issues with his adapted shower room, and subsequent compensation offered. The Ombudsman has also considered the landlord’s complaint handling.

The Pioneer Housing and Community Group Limited (202220844)

The complaint is about the landlord’s handling of: A homelessness prevention grant application and related property transfer. Costs the landlord has requested for: Replacing two doors. Repairing a hole in the hallway door. Clearing the garden and house. Court costs. The landlord’s decision to start legal proceedings. The Ombudsman has also considered the landlord’s complaint handling.

Torus62 Limited (202309093)

The complaint is about the landlord's handling of the resident's request to: Unblock drain and gutters. Maintain and clean the roof. Replace an outside light at the property. Install a back gate. Maintain an alleyway directly behind his property.

Vivid Housing Limited (202316347)

REPORT COMPLAINT 202316347 Vivid Housing Limited 25 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]