All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s reports of upsurges in water into her property. The landlord’s handling of the resident’s reports of a leak from her neighbour’s property above. The landlord’s complaint handling has also been investigated.
This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp, and mould. Complaint handling. The Ombudsman also considered the landlord’s record keeping.
This complaint is about the landlord’s response to the resident’s: Reports of leaks, damp and mould. Concerns around defective windows. Concerns around squirrels in a loft. The Ombudsman also considered the landlord’s complaint handling.
The complaint is about the landlord’s: The landlord’s communication about the procurement of utilities. Complaint handling.
The complaint is about the landlord’s handling of: damp, mould, leaks, pests and repairs to the property, and the resident’s concerns that her possessions were damaged. the impact of repair issues on the resident’s family’s health. complaint handling, including concerns raised about the conduct of contractors. the temporary decant and storage of possessions. repairs to the front door. removal of bramble bushes and vines left by the previous tenant. Japanese knotweed. We have also considered the landlord’s record keeping.
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: Water ingress from the balcony above the property. Repairs following a burst pipe under the bath. This Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of:
The complaint is about: The landlord serving a tenancy breach letter. Staff conduct. Complaint handling.
The complaint is about: The landlord’s handling of repairs. The landlord’s complaint handling.