Westminster City Council (202228844)
The complaint is about the landlord’s response to the resident’s queries about his contract cleaning service charges .
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The complaint is about the landlord’s response to the resident’s queries about his contract cleaning service charges .
The complaint is about the landlord’s decision to defer the resident’s adaptations works to her home to the following financial year. The Ombudsman has also assessed the landlord’s complaint handling.
The complaint is about the landlord’s handling of repairs to the resident’s toilet.
The complaint is about the landlord’s response to the resident’s concerns about the maintenance and servicing of the ventilation unit in her property.
This complaint is about the landlord’s response to the resident’s reports of defects to her property.
The complaint is about the landlord’s response to the resident’s: Concerns about the safety of the boiler and gas pipework, including its handling of the installation of a gas meter at the property. Concerns that the property was let without a valid Energy Performance Certificate (EPC). Concerns about the conduct of the landlord's staff. Reports of an infestation of flies in the loft. Reports of damp and mould. Reports of repairs to windows. Associated complaint and the level of compensation offered.
The complaint is about the landlord’s handling of: A leak and damage to the resident’s property. The resident’s complaint.
The complaint is about the way the landlord handled: The sale of the resident’s property; The resident’s complaint.
The complaint is about The landlord’s handling of a gas safety inspection. The landlord’s response to reports of a gas leak. This Service has also considered the landlord’s: Handling of the resident’s complaint. Knowledge and information management.
The complaint is about the landlord’s handling of the resident’s: Reports of recurrent infestations of spider mites. Associated formal complaint.
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