All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports about repairs to his kitchen, including his request for a full kitchen replacement. The resident’s reports about repairs to the windows in the property, including his request for all windows to be replaced. The landlord’s complaint handling has also been investigated.
The complaint is about: The landlord’s handling of the resident’s reports of a leak, and associated repairs. The landlord’s handling of the resident’s complaint.
The complaint is about the resident’s report that the landlord arranged a meeting of the local tenants and residents’ association (TRA) and did not offer a facility for residents to participate online.
The complaint is about the landlord’s: Handling of reports of black mould in the property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s response to the resident’s request for compensation for: Additional heating costs due to a lack of insulation to the top bedroom. Potential health and safety risks due to a lack of fire-stopping. The reported disruption caused to the resident’s household during the insulation remedial works and for the reported damage to decorations. The Ombudsman has also investigated the landlord’s handling of the associated complaints.
This complaint is about how the landlord handled the resident’s: Request for a transfer to another property in the block when it became available. Reports of antisocial behaviour (ASB) by a neighbour. This investigation has also considered the landlord’s handling of the associated complaint.
This complaint is about the landlord’s response to the resident’s reports of: Structural issues with the staircase due to damp and crumbling walls. Cracks to the hallway ceiling.
The complaint is about the landlord’s handling of a fence repair or replacement. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord providing incorrect information about the length of the lease of the resident’s property.
The complaint is about the landlord’s response to the resident’s enquiries about the estimated service charges for the period 2023 to 2024. This Service has also considered the landlord’s handling of the complaint.