Applications are open to join the next Housing Ombudsman Resident Panel – find out more Housing Ombudsman Resident Panel.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Lambeth Council (202302113)

The complaint is about the landlord’s handling of: Annual gas safety check appointments. The associated complaint.

Lambeth Council (202340018)

The complaint is about the landlord’s handling of: Damp and mould. Boiler repairs. The Ombudsman has also considered the landlord’s record keeping and complaint handling.

Lambeth Council (202400611)

The complaint is about the landlord’s handling of: Leaks to the resident’s property. Damp and mould. Damage to the resident’s property. A lack of heating and hot water to the resident’s property. The complaint. The Ombudsman has also investigated the landlord’s record keeping.

Metropolitan Thames Valley Housing (MTV) (202305913)

The complaint is about the landlord's handling of and response to: Reports of a leak in the communal area causing damp. Reports of graffiti on the glass in the communal area. Reports of damage to the building and boundary fence. A request for an update on the communal maintenance programme. The Service has also considered the landlord’s handling of the resident’s complaint.

Metropolitan Thames Valley Housing (MTV) (202316279)

The complaint is about the: Resident’s request for information concerning his rent and service charge. Landlord’s decision to restrict the resident’s communication to a single point of contact. Associated complaint.

Newlon Housing Trust (202420617)

The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour and noise nuisance. The landlord’s handling of the resident’s complaint.