Stonewater Limited (202305355)
The complaint is about the landlord’s: Handling of the resident’s concerns about the standards of grounds maintenance. Complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Birmingham City Council (202325811)
The complaint is about the landlord's response to the reports of damage caused to the resident's CCTV doorbell.
East Midlands Housing Group Limited (202332522)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) due to harassment and vandalism of her vehicle. The Ombudsman has also considered the landlord’s complaint handling.
ForHousing Limited (202227888)
The complaint is about: The landlord’s handling of reports of anti-social behaviour (ASB), including noise nuisance and threatening behaviour by a neighbour. The landlord’s handling of the resident’s management move.
Kirklees Council (202323479)
The complaint is about the landlord’s handling of major works to the property and the resident’s associated decant.
Lambeth Council (202227180)
The complaint is about the landlord’s handling of the resident’s: reports of a leak into her property from the flat above; associated complaint. The Ombudsman has also considered the landlord’s record keeping.
London Borough of Barking and Dagenham (202216711)
The complaint is about the landlord’s handling of the resident’s: reports of structural, and drainage issues with her property; associated complaint.
London Borough of Hillingdon (202334242)
The complaint is about the way the landlord responded to the resident’s reports that it had sold land belonging to her property.
Notting Hill Genesis (NHG) (202311706)
REPORT COMPLAINT 202311706 Notting Hill Genesis (NHG) 9 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Sovereign Network Homes (202325082)
The complaint is about the landlord’s response to the resident’s reports of multiple repairs required at her new home following a mutual exchange.