All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202308173 Home Group Limited 19 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
The complaint is about the landlord’s handling of: Reports of damp and mould and the associated remedial repairs. Repairs carried out to the driveway following reports of a trip hazard . Reports of disability discrimination under the Equality Act 2010. The Service has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Reports of a leak and the associated repairs to the kitchen. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: Subject access request (SAR). Reports of antisocial behaviour (ASB) and his concerns of discrimination and bias. Request for a disabled parking bay and access improvements. Associated complaint.
The complaint is about the landlord’s: Handling of the major works at the property. Calculation of the disruption payment offered to the resident in relation to his temporary move.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
The complaint is about the landlord’s handling of the resident’s concerns about: service charges, pest control and another resident feeding pests. the use of her garden. We have also considered the landlord’s: record keeping. complaint handling.
The complaint is about: The landlord’s response to the resident’s reports of leaks at the property. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s response to the resident’s partner’s concerns about the conduct of its contractor.