Curo Places Limited (202346498)
The resident has complained about: The landlord’s response to reports of a roof leak, damp, and mould. The associated complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Peabody Trust (202325455)
The resident’s complaint is about: The level of rent for the property. The landlord giving him a new tenancy agreement when he transferred to the property. The landlord’s complaint handling.
Twenty11 Homes Ltd (202320501)
The complaint is about the landlord’s handling of damp and mould between September 2022 and July 2023.
Lambeth Council (202341381)
The complaint is about the landlord’s handling of the resident’s reports of a rodent infestation and the associated repairs to address the issue.
London & Quadrant Housing Trust (L&Q) (202229424)
The complaint is about the landlord’s handling of: Service charges relating to repairs to communal lights and pest control. The resident’s report of damage having been caused to her satellite dish by its contractors. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202322638)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Ongo Homes Limited (202322948)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). We have also investigated the landlord’s complaint handling.
Paragon Asra Housing Limited (202302070)
The complaint is about the landlord’s refusal of the resident’s right to acquire application. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Peabody Trust (202304617)
The complaint is about the landlord’s: Response to the resident’s concerns about the property’s insulation. Complaint handling and customer service.
A2Dominion Housing Group Limited (202321836)
The complaint is about the landlord’s handling of repairs to the bathroom.