Longhurst Group Limited (202319059)
The complaint is about the landlord’s handling of reports of damp and mould and associated repairs at the resident’s property. The landlord’s complaint handling has also been investigated.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Metropolitan Thames Valley Housing (MTV) (202228416)
The complaint concerns the landlord’s handling of the resident’s concerns following a planned kitchen upgrade. This investigation has also looked at the landlord’s complaints handling.
Notting Hill Genesis (NHG) (201902574)
The complaint is about the landlord’s: Increase in rent and service charges payable for the property . Communications and complaint handling.
Notting Hill Genesis (NHG) (202128111)
The complaint is about the landlord’s: handling of reports of noise nuisance. complaint handling.
Notting Hill Genesis (NHG) (202304630)
The complaint is about the landlord’s response to the resident’s concerns about the level of her contribution to the reserve fund element of the service charge and the amount of compensation offered by the landlord.
Paradigm Housing Group Limited (202222919)
The complaint is about the landlord’s response to reports about: Pests (pigeons and associated debris). Communal cleaning and maintenance including fly tipping. Urine on the carpet. Electric wires hanging from the ceiling in the communal area. Damp and mould. Flooding downstairs. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing Group Limited (202221863)
The landlord’s handling of the resident’s reports of heat loss from the property. This Service has also considered the landlord’s handling of the resident’s complaint.
Warwickshire Rural Housing Association Limited (202345934)
The complaint is regarding the landlord’s response to the resident’s concerns about: A boiler repair. Repairs to a patio door.
A2Dominion Housing Group Limited (202300620)
The resident’s complaint is about: damp and mould back/patio door repairs window replacements
Abri Group Limited (202230579)
The complaint is about the landlord’s handling of the resident’s reports of other residents leaving bulk refuse in the communal bin store, and the associated costs being added to the communal service charges. The Ombudsman has also considered the landlord’s complaint handling.