Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
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9	10	11	12	13	14	15
16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Clarion Housing Association Limited (202116449)

This complaint is about the landlord’s handling of: the resident’s reports of water ingress to his living room; the related complaint.

Gentoo Group Limited (202100778)

This complaint is about the landlord’s handling of the resident’s concerns about his district heating charge.

Hyde Housing Association Limited (202114528)

The complaint is about the landlord’s handling of repairs to the resident’s floorboards and the level of compensation offered. The Ombudsman has also considered the landlord’s record keeping.

Metropolitan Thames Valley Housing (202125396)

The complaint is about the length of time that the landlord took to restore power to the resident’s property and its response to his request for compensation for this.

Muir Group Housing Association Limited (202127673)

The complaint is about the landlord’s handling of the gas safety check at the resident’s property.

Nottingham City Homes Registered Provider Limited (202015815)

The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp and mould in the property.

Peabody Trust (202107901)

The complaint is about the landlord’s handling of: The repairs to the resident’s roof. The resident’s request for compensation.

Southway Housing Trust (Manchester) Limited (202108884)

The complaint is regarding the resident’s: Request to be rehoused. Reports of noise nuisance and anti-social behaviour (ASB). This investigation has also considered: The landlord’s record keeping.

Stroud District Council (202107955)

The resident’s complaint is about the landlord’s handling of the aftermath of an accident at the property- in particular the landlord’s communication with the resident and its handling of access to the property and possible damage.

Thurrock Council (202118463)

The complaint is about the information provided to the resident concerning a repair which was charged to the resident.