Westminster City Council (202326053)
The complaint is about the landlord’s handling of: A leak into the resident’s home. The formal complaint.
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The complaint is about the landlord’s handling of: A leak into the resident’s home. The formal complaint.
The complaint is about: The condition of the property when it was let to the resident. The landlord’s handling of various repairs at the property. The Ombudsman has also considered the complaint handling in this case.
The complaint is about the landlord’s handling of the resident’s reports of drainage problems. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s response to the resident’s repairs reports concerning her previous property.
The complaint is about the landlord’s response to the resident’s concerns about a service charge for door entry system maintenance.
REPORT COMPLAINT 202333724 Broxtowe Borough Council 27 June 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
This complaint is about the landlord’s: Handling of the resident’s decant following a fire in her home. Response to the resident’s concerns about smoke alarms in her home and communal areas.
The complaint is about the landlord’s: Handling of repairs. Response to the resident’s complaint about the conduct of staff. Response to the resident’s re-housing request. Handling of the associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of a roof leak and associated damp and mould. The associated complaints.
The complaint is about the landlord’s handling of repairs to the building following a structural survey. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
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