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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Wiltshire Council (202303945)

The complaint is about: The condition of the property when it was let to the resident. The landlord’s handling of various repairs at the property. The Ombudsman has also considered the complaint handling in this case.

Wolverhampton City Council (202344053)

The complaint is about the landlord’s handling of the resident’s reports of drainage problems. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.

Abri Group Limited (202227119)

The complaint is about the landlord’s response to the resident’s repairs reports concerning her previous property.

Aster Group Limited (202233003)

The complaint is about the landlord’s response to the resident’s concerns about a service charge for door entry system maintenance.

Broxtowe Borough Council (202333724)

REPORT COMPLAINT 202333724 Broxtowe Borough Council 27 June 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

Clarion Housing Association Limited (202212249)

This complaint is about the landlord’s: Handling of the resident’s decant following a fire in her home. Response to the resident’s concerns about smoke alarms in her home and communal areas.

Clarion Housing Association Limited (202218666)

The complaint is about the landlord’s: Handling of repairs. Response to the resident’s complaint about the conduct of staff. Response to the resident’s re-housing request. Handling of the associated complaint.

Haringey London Borough Council (202224615)

The complaint is about the landlord’s handling of repairs to the building following a structural survey. The Ombudsman has also considered the landlord’s complaint handling and record keeping.