Kirklees Council (202314578)
The complaint is about the landlord’s:
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Lambeth Council (202402474)
The complaint is about the landlord’s handling of the resident’s reports of leaks and associated damage at the property. The landlord’s complaint handling has also been investigated.
Lewisham Council (202326309)
The complaint is about the landlord’s handling of the resident’s report of: Leaks, damp, and mould. Issues with the toilet flush.
Lewisham Council (202347050)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould affecting her property. A temporary decant.
London & Quadrant Housing Trust (L&Q) (202219217)
REPORT COMPLAINT 202219217 London & Quadrant Housing Trust (L&Q) 29 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London & Quadrant Housing Trust (L&Q) (202223776)
The resident’s complaint is about the landlord’s handling of her reports of damp and mould and water leaks through bedroom windows. The Ombudsman has also considered the landlord’s: Record keeping. Associated complaint handling.
London & Quadrant Housing Trust (L&Q) (202230164)
The complaint is about the landlord's handling of the resident’s reports of: Concerns about service charges Repairs to the property and bin store. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202313921)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise nuisance. The resident’s concerns about retaliation from her neighbour following her reports. The resident’s concerns about earlier reports by former residents involving the neighbour. This investigation has also considered the landlord’s complaints handling.
London & Quadrant Housing Trust (L&Q) (202317798)
The complaint is about the landlord’s handling of the resident’s reports about damp and mould.
London Borough of Newham (202226552)
The complaint is about the landlord’s handling of the resident’s reports regarding: Repairs to the loft hatch and insulation. Plastering in the main bedroom. Fencing in the garden. The neighbour’s overhanging tree. A leak in the bathroom and the subsequent damage caused in the property. The complaint and level of compensation offered. The Ombudsman has also investigated the landlord’s record keeping.