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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Paragon Asra Housing Limited (202122394)

The complaint is about the landlord’s response to the resident’s reports of; Antisocial behaviour (ASB) Leaks in the property Defective windows Broken lift in the building The landlord’s handling of the resident’s request for an allocated car parking space. The landlord’s complaint handling

Peabody Trust (202204552)

The complaint is about the landlord’s response to reports of repairs within the property, mainly a broken shower head and blocked waste pipe. The Ombudsman has also considered the landlords complaints handling and record keeping.

Peabody Trust (202303265)

The complaint is about: The landlord's handling of the resident's reports about repairs in her property including: damp and mould. a collapsed ceiling and associated structural issues. The landlord’s complaint handling The Ombudsman has also considered the landlord’s record keeping.

Peabody Trust (202310553)

REPORT COMPLAINT 202310553 Peabody Trust 28 June 2024 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]

Places for People Group Limited (202217040)

The complaint is about the landlord's handling of: The resident’s concerns about parking bays on his street. The resident’s reports of an overgrown tree. The resident’s complaint.

Places for People Group Limited (202233378)

The complaint is about the landlord’s handling of the resident’s: Concerns about a data breach. Reports about a leak from a burst mains pipe, and the associated repairs. We have also considered the landlord’s handling of the related complaint.

Royal Borough Of Greenwich (202228470)

The complaint is about: The landlord’s handling of leak reports and associated damp and mould. The landlord’s handling of the resident’s complaint.