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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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The Havebury Housing Partnership (202301040)

The complaint is about the landlord's handling of the resident’s: Report of staff conduct, inappropriate behaviour and language by a technician that attended the property. Formal complaint.

Midland Heart Limited (202301132)

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint.

Accent Housing Limited (202309515)

The complaint is about: the increase in rent and service charges. the landlord’s communication and information regarding service charges.

Amplius Living (202230894)

The complaint is about the landlord’s handling of: Repairs that were included in a disrepair claim. The resident’s reports about his stop tap and toilet. The Ombudsman has also assessed the landlord’s complaint handling.

Barnsbury Housing Association (202439886)

The complaint is about: The landlord’s response to the resident’s concerns about its pest control contractor taking pictures in the property without permission. The landlord’s handling of its contractor reports concerning the cleanliness of the property, and the resident’s concerns about staff conduct. 

Birmingham City Council (202348410)

REPORT COMPLAINT 202348410 Birmingham City Council 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

Birmingham City Council (202408574)

The complaint is about the landlord’s handling of the resident’s reports of: a leak. mould in her home. The Ombudsman has also assessed the landlord’s complaint handling.