Golding Homes Limited (202231888)
The resident’s complaint is about the landlord’s handling of her reports of damp, mould, and cold interior temperatures. We have also considered the landlord’s handling of the associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Great Places Housing Association (202448198)
The complaint is about the landlord’s handling of radiator repairs at the property. We have also investigated the landlord’s complaint handling.
GreenSquareAccord Limited (202433034)
The complaint is regarding the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Harlow District Council (202432277)
The complaint is about the landlord’s handling of: roof replacement works at the property and the associated temporary sheeting. damp and mould at the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Hyde Housing Association Limited (202328142)
The complaint is about the landlord’s handling of: Repairs to the resident’s footpath. The associated complaint.
Jigsaw Homes Group Limited (202424905)
The complaint is about the landlord’s handling of the resident’s reports about: A leak following disrepair works at the property. Staff conduct.
London & Quadrant Housing Trust (202217681)
The complaint is about the landlord’s handling of the resident’s: Reports of structural issues at the property. Request for a temporary move.
London & Quadrant Housing Trust (202418210)
The complaint is about the landlord’s handling of balcony repairs. The Ombudsman has also looked at the landlord’s complaint handling.
London & Quadrant Housing Trust (202430881)
This complaint is about the landlord’s handling of fire safety issues within the resident’s block, including: Delays in it replacing the resident’s front door. The resident’s request for information about a Fire Risk Assessment (FRA) conducted in 2018. The resident’s concerns about the landlord’s FRA in 2023. The landlord’s communication with the resident about fire safety issues in 2024.
London & Quadrant Housing Trust (202441876)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Repairs to the property’s back door.