Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Yorkshire Housing Limited (202228852)

The complaint is about the landlord’s handling of: Reports of damp and mould, and remedial and damp proofing works. The installation of replacement windows.

Anchor Hanover Group (202229590)

The complaint is about the landlord’s handling of the resident’s reports of a leak in the meter cupboard, and the associated damage to the communal carpet.

Clarion Housing Association Limited (202223067)

This complaint is about the landlord’s handling of reports of a lack of loft insulation and the associated complaint.

Clarion Housing Association Limited (202229653)

The complaint is about the landlord’s: Handling of a leak in the resident’s property. Handling of a blockage to the resident’s toilet. Handling of damage caused to a door handle at the property by a repairs operative. Complaint handling.

First Choice Homes Oldham Limited (202229621)

The landlord’s handling of bathroom repairs and response to a request for a bathroom renewal. The Ombudsman has also considered the landlord’s complaint handling and record keeping.

Longhurst Group Limited (202227504)

The complaint concerns the landlord’s handling of the resident’s concerns about the air source heating pump (ASHP) in her home. This investigation has also considered the landlord’s complaints handling.

Longhurst Group Limited (202319059)

The complaint is about the landlord’s handling of reports of damp and mould and associated repairs at the resident’s property. The landlord’s complaint handling has also been investigated.

Metropolitan Thames Valley Housing (MTV) (202228416)

The complaint concerns the landlord’s handling of the resident’s concerns following a planned kitchen upgrade. This investigation has also looked at the landlord’s complaints handling.

Notting Hill Genesis (NHG) (202128111)

The complaint is about the landlord’s: handling of reports of noise nuisance. complaint handling.

Notting Hill Genesis (NHG) (202304630)

The complaint is about the landlord’s response to the resident’s concerns about the level of her contribution to the reserve fund element of the service charge and the amount of compensation offered by the landlord.