Falcon Housing Association C.I.C (202224190)
The complaint is about the landlord’s handling of: Repairs and adaptation requests at the property. The associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Freebridge Community Housing Limited (202217964)
The complaint is about the landlord’s handling of the residents’: Reports about repairs to soffits, facias and guttering Reports about fencing. Reports about antisocial behaviour (‘ASB’) and noise. Reports about parking issues. Reports about a neighbour extending their land. The Ombudsman has also considered the landlord’s complaint handling.
Hammersmith and Fulham Council (202345481)
This complaint is about the landlord’s handling of repairs in the resident’s property, including: Damp and mould. Window repairs. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Haringey London Borough Council (202312808)
The complaint is about the landlord handling of: The maintenance of a hedge. The associated complaint.
Home Group Limited (202228400)
The complaint is about the landlord’s handling of the resident’s reports of: Draughts and cold. A leak. The Ombudsman has also considered the landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Home Group Limited (202302832)
The complaint is about the landlord’s handling of the resident’s reports of her property being cold. This Service has also investigated the landlord’s complaint handling.
Homes Plus Limited (202308385)
The complaint is about: the landlord’s response to the resident’s request to cut back the trees in her back garden. The landlord’s response to the resident’s request to remove waste from her garden.
Hyde Housing Association Limited (202226674)
The complaint is about the landlord’s handling of the resident’s: Concerns about a thermostat. Associated formal complaint.
Hyde Housing Association Limited (202230105)
The resident’s complaint is about the landlord’s handling of his reports of leaks in the bathroom.
Islington Council (202302456)
The complaint is about: The landlord’s handling of the resident’s reports of a beeping noise. The landlord’s complaint handling.