Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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West Kent Housing Association (202116558)

The complaint is about the landlord’s decision not to install soundproofing in the resident’s property.

Catalyst Housing Limited (202014330)

The complaint is about: The landlord’s response to the resident’s request for air conditioning during major works. The complaint handling delay.

Hornsey Housing Trust Limited (202014795)

The complaint is about the landlord’s response to the resident’s request for a replacement kitchen and bathroom.

Newham Council (202126549)

The complaint is about the level of compensation the landlord offered the resident following their complaint about its handling of a repair to a leak into the property.

Notting Hill Genesis (202112545)

This complaint is about the landlord’s handling of the sale of the resident’s property.

Nottingham City Homes Registered Provider Limited (202126630)

The complaint concerns: The landlord’s handling of communal roof repairs and pests. The landlord’s response to the resident’s complaint about its customer service.

Orbit Housing Association Limited (201813089)

The complaint is about: The landlord’s handling of the resident’s reports concerning anti-social behaviour.(ASB) The landlord’s complaint handling.

Reading Borough Council (202108870)

The complaint is about the landlord’s handling of adaptations to the property.

Ashford Borough Council (202112658)

The complaint is about: The landlord’s handling of repairs to the resident’s windows. The landlord’s decision to issue the resident with a Notice Seeking Possession (NOSP) following a visit to his property by a contractor, on 5 February 2021.

Hyde Housing Association Limited (202115651)

This complaint is about: The landlord’s handling of major works to the windows and the redecoration of the communal areas at the resident’s building. The landlord’s handling of the associated complaint.