Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London Borough of Hounslow (202118241)

The complaint is about the landlord's response to the resident's reports of repairs to the communal guttering.

Royal Borough of Kensington and Chelsea (202113652)

The resident’s complaint is about the landlord’s handling of her reports of noise nuisance from neighbouring properties.

The Guinness Partnership Limited (202124928)

The complaint concerns the landlord’s handling of repairs to the windows and patio doors in the resident’s property.

Broxtowe Borough Council (202111303)

The complaint is about the landlord’s response to the resident’s reports of a roof leak.

Hammersmith and Fulham Council (202109186)

The complaint is about: The resident’s concerns that the landlord failed to act to mitigate the noise transference from the above property, specifically in relation to the flooring. The landlord’s complaint handling.

Metropolitan Thames Valley Housing (202201700)

The complaint is about the landlord's response to the resident’s concerns regarding parking enforcement.

Southern Housing Group Limited (202200250)

The complaint is about the landlord’s: Response to the resident’s reports of a leak in her bathroom Complaint handling (including the level of compensation it awarded)

Kingston upon Thames Council (202116746)

REPORT COMPLAINT 202116746 Kingston upon Thames Council 4 August 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Notting Hill Genesis (202005440)

The complaint is about the landlord’s response to the resident’s reports about: Repairs in the property. Communal maintenance. Communal parking. Communal antisocial behaviour (‘ASB’).

Notting Hill Genesis (202118481)

The complaint is about the landlord’s: response to the resident’s report of a communal door being unsecure; complaints handling.