Birmingham City Council (202405899)
The complaint is about the landlord’s handling of: A leak from the flat above and the associated damp and mould. The associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202332494)
The complaint is about the resident’s concerns around: The level of service charges associated with the resident’s property. The landlord’s communication with the resident about service charge payments. The Ombudsman has also considered the landlord’s complaint handling.
Hexagon Housing Association Limited (202311582)
The complaint is about the landlord’s handling of the resident’s:
Leeds City Council (202408668)
The complaint is about the landlord’s handling of the repairs to the property.
London Borough of Redbridge (202408596)
The resident’s complaint is about the landlord’s handling of: Bathroom repairs. Window repairs. Mould in the property.
Origin Housing Limited (202402576)
The complaint is about the landlord’s handling of: Outstanding repairs. Reports of damp and mould.
Oxford City Council (202345407)
This complaint is about the landlord’s handling of the resident’s reports of: Leaks within the property. Damp and mould within the property.
Sanctuary Housing Association (202409994)
The complaint is about the landlord’s handling of: The resident’s reports of issues with the storage heaters in the property. The associated complaint.
Selwood Housing Society Limited (202220136)
The complaint is about the landlord’s handling of the applicant’s application for a shared ownership property. The Ombudsman has also investigated the landlord’s complaint handling.
Westward Housing Group Limited (202341878)
The complaint is about: The landlord’s handling of the resident’s reports of repairs to his property. The landlord’s response to the resident’s reports of excessive heating costs at the property. The landlord’s handling of the resident’s request to move.