Leeds City Council (202327705)
The complaint is about the landlord’s handling of damp and mould and a blocked toilet at the resident’s property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Hackney (202225946)
The complaint is about the landlord’s handling of: Repairs to the front and rear communal door and the resident’s front door. The associated complaint.
Peabody Trust (202228723)
The complaint is about the landlord’s handling of disrepair works. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202231355)
The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the landlord’s complaint handling. The Ombudsman has also investigated the landlord’s record keeping.
Poplar Housing And Regeneration Community Association Limited (202229979)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from a neighbour. Associated complaint.
South Tyneside Council (202306402)
The complaint is about: The landlord’s handling of door repairs. The landlord’s response to reports of leaks in the property.
Birmingham City Council (202313362)
The complaint is about the landlord’s response to the resident’s: reports of a leak from the property above reports of damp and mould in his property associated complaint.
Great Places Housing Association (202306364)
The complaint is about the landlord’s handling of the resident’s reports that the window cleaning was not being performed. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202313685)
The complaint is about the landlord’s handling of the resident’s request to update her household details on her tenancy file. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202321675)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the kitchen, windows and balcony door. Associated complaint.