All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the residents concerns about: antisocial behaviour (ASB) in her block. the security and condition of the communal fire doors in her block. The Ombudsman has also considered the landlord’s record keeping.
This complaint is about the landlord’s responses to the resident’s complaint about delays repairing the communal roof in his block of flats.
The complaint is about the landlord’s handling of: Reports of a leak and subsequent repairs, damp and mould in the resident’s property. The associated complaint.
The complaint is about the landlord's response to the resident’s reports that the central heating thermostat and timer were not functioning.
The complaint is about the landlord’s: Handling of reports of defects, including damp and mould in the property. Response to concerns about compliance with building regulations.
The complaint is about: The landlord’s handling of the resident’s reports of roof leaks. The landlord’s response to the resident’s request for compensation for damage to his flooring and missed appointments. The landlord’s handling of the associated complaints.
The complaint is about the landlord’s handling of the resident’s: Reports of kitchen repairs related to pest control issues. Request for a replacement kitchen and bathroom. Associated formal complaint.
The complaint is about the landlord’s: Response to the resident’s reports of ongoing issues with a blocked toilet and drainage. Handling of the associated complaint.
The complaint is about: The landlord’s response to the resident’s report that a caretaker contacted him about rubbish in the communal area. The landlord’s response to the resident’s report that the landlord was obstructive and refused to accept his complaint by phone. The landlord’s response to the resident’s reports that a neighbour was smoking illegal substances. The resident’s reports about a general lack of accessibility in the landlord’s services because he is requested to use online services. The landlord’s handling of the associated complaints.
The complaint is about the landlord’s: Increase in the resident’s annual rent and service charges. Communication about annual rent and service charge increases. Handling of the closure of the resident’s parking area. Handling of defects at the resident’s property. Provision of grounds maintenance for which the resident paid a service charge. Response to the resident’s concerns about inadequate street lighting outside her property. Complaint handling.