Sovereign Network Group (202304283)
The complaint is about the landlord’s handling of: Repairs to windows at the resident’s property. The associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Thrive Homes Limited (202433023)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould; the associated complaint.
A2Dominion Housing Group Limited (202437727)
The complaint is about the landlord’s handling of a roof leak at the resident’s property.
Clarion Housing Association Limited (202419302)
This complaint is about the landlord’s: Refusal of the resident’s request for permission to install solar panels. Handling of the associated complaint.
Estuary Housing Association Limited (202331300)
REPORT COMPLAINT 202331300 Estuary Housing Association Limited 15 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Dacorum Borough Council (202405607)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by neighbours of his previous property. The landlords response to the resident’s request for reasonable adjustments at his previous property. The landlord’s non-disclosure of ASB reports about the resident’s current neighbour. The landlord’s handling of the resident’s concerns about flooding in the garden of his current property. The landlord’s decision to refer the resident to mental health services. The service of a community protection warning (CPW) on the resident. A staff member declining to visit the resident at home. We have also investigated the landlord’s complaint handling.
East Midlands Housing Group Limited (202426113)
The complaint is about the landlord’s response to the resident’s reports of noise.
London & Quadrant Housing Trust (202335259)
The complaint is about the landlord’s handling of the resident’s: Reports about the conduct of its contractor’s operative. Reports of required repairs to the boiler. Enquiries about rent arrears.
London & Quadrant Housing Trust (202432377)
The complaint is about the landlord’s handling of the resident’s report of a roof leak.
London & Quadrant Housing Trust (202442856)
The complaint is about the landlord’s handling of damp and mould including its delay in completing an inspection. The Ombudsman has also considered the landlord’s complaint handling.