All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: A problem with the resident’s kitchen sink. The resident’s reports of dissatisfaction with the standard of communal caretaking. Repairs to a communal door lock. The resident’s reports of antisocial behaviour (ASB). A home loss and disturbance payment. The Ombudsman will also investigate the landlord’s handling of: The resident’s complaint. Its knowledge and information management.
The complaint is about the landlord’s: Handling of reports of a lack of heating and hot water. Complaint handling. This Service has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of a leak. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of ASB. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s enquiries about ownership of and access to the back garden, and the use of the external spiral staircase. The resident’s reports of antisocial behaviour and noise nuisance. The associated complaint and level of compensation.
The complaint is about the landlord’s handling of the resident’s concerns regarding: Gas safety checks at the property. Payment of court fees in relation to an injunction for gas safety checks. The landlord’s mergers from 2016. The amount of rent charged. Queries relating to her tenancy agreement. Repair requests. Her associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of overcrowding. The resident’s reports of damp and mould. The resident’s complaints.
The complaint is about the landlord’s handling of: The repairs at the property. The associated complaint.
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of the resident’s reports that the damp and mould damaged her personal possessions. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident's reports about a leak.