Great Places Housing Association (202233150)
This complaint is about: The landlord’s handling of external repairs. The associated complaint.
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This complaint is about: The landlord’s handling of external repairs. The associated complaint.
The complaint is about the landlord’s response to the resident’s: Concerns about the installation of a heat pump. Reports about antisocial behaviour (ASB) and the broken entry gates. Reports about the condition of the communal garden. Reports of an electrical fault caused by a leak from the boiler room. Concerns about members of the landlord’s staff. Concerns about the landlord’s decision to restrict his contact. We have also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports about: A pest infestation; An outstanding repair; Staff conduct.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property, and her request that the windows were replaced. The complaint.
The complaint is about: The landlord’s handling of damp and mould in November 2022. The landlord’s handling of damp and mould in September 2023. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of a leak. This Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and the associated repairs. Reports of a repairs to damaged plasterwork, and ceilings. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of drafts coming in from the windows. Request for the windows to be replaced earlier than planned. This Service has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s response to the resident’s complaint about delays in installing a water pump in his building.
The complaint is about the landlord’s handling of repairs to the toilet and to the kitchen threshold.
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