All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about how the landlord handled the resident’s reports of: Leaks, including subsequent damp and mould. A pest infestation. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s report of a leak and collapsed ceiling. The landlord’s handling of the complaint will also be considered.
The complaint is about the landlord’s handling of the resident’s request for aids and adaptations to her property.
The complaint is about the landlord’s handling of: Damp and mould. The resident’s authorisation for her son to act on her behalf. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: handling of reports of a rat infestation and associated repairs. complaint handling.
The complaint is about the landlord’s response to the resident’s: claim for damages to his personal belongings. reports of damp and mould in the property, including the quality of repair works. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: The resident’s reports of drainage issues in the garden. The resident’s reports of damp and mould in the property. The resident’s complaint.
The complaint is about the landlord’s response to the resident’s: Reports of leaks and outstanding communal repairs. Complaint. This report has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of: The resident’s reports of required repairs, roof repair, and planned roof replacement. Request for a kitchen upgrade. The Ombudsman has also considered the landlord’s complaint handling.