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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Town and Country Housing (202305926)

The complaint is about the landlord’s handling of: Repairs to: Doors. A leak under the kitchen sink. A gap in a kitchen wall. A crack in the external wall next to the french doors. A damaged glass panel in the bedroom. Three airbrick vents with green discharge. A hollow wall by the bi-fold door. A watermark on the living room carpet. Scuffed bi-fold doors. A fence replacement. Damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

Vivid Housing Limited (202318464)

The complaint is about the landlord’s handling of damp and mould in a main bedroom and dining room. The Ombudsman has also considered the landlord’s record keeping.

Clarion Housing Association Limited (202234095)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his neighbour. The landlord’s complaint handling has also been investigated.

GreenSquareAccord Limited (202307331)

The complaint is about the landlord entering the resident’s garage and disposing of the contents. The Ombudsman has also investigated the landlord’s complaint handling.

Jigsaw Homes Group Limited (202322838)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

London Borough of Barking and Dagenham (202311480)

The complaint is about the landlord’s handling of the resident’s reports of leaks and associated damp and mould affecting her property. The Ombudsman has decided to consider the landlord’s complaint handling.

Longhurst Group Limited (202221733)

The complaint is about: The landlord’s handling of interior, window frame, and electrical repairs at the resident’s property. The landlord’s handling of bath and accessibility adaptations at the resident’s property.