All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202105690 Lambeth Council 1 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s request to be rehoused, including whether the landlord has considered her vulnerabilities when assessing whether she should be rehoused. An infestation of pests.
The complaint is about the: The landlord’s handling of the resident’s reports about her neighbour throwing food in the garden which attracted pests and vermin. The landlord’s complaint handling.
The complaint concerns how the landlord handled the replacement of an extractor fan in the bathroom of the property. The Ombudsman has also considered the landlord’s complaint handling in relation to the resolution it offered.
The complaint concerns: The landlord visiting the resident without making a prior appointment. Whether a landlord staff member wore the appropriate PPE when entering the property.
The complaint concerns the landlord’s: handling of and response to the resident’s reports about damp. communication and complaint handling.
The complaint concerns the landlord’s handling of: The resident’s reports of carbon monoxide poisoning due to a faulty boiler and request to be transferred to another property due to safety concerns. The related complaint.
The complaint is about the landlord’s response to the resident’s reports about: taps not being fitted correctly. roof and gutter leaks and holes related to a rat infestation. The Ombudsman has also considered the landlord’s complaint handling.
The complaint concerns the Council’s response to the resident’s reports of a leak from the shower causing a hole in the floor.
The complaint is about the landlord’s response to the resident’s compensation request in respect to structural works, for which she was decanted from her property for seven weeks.