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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Hammersmith and Fulham Council (202336271)

The complaint is about the landlord’s response to the resident’s: Request for rehousing due to overcrowding. Reports of mouse infestation. Concerns about the handling of proofing works.

Lambeth Council (202306177)

This complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint.

London & Quadrant Housing Trust (L&Q) (202221177)

The complaint is about the landlord’s handling of the resident’s reports of several repair issues including the windows, garage door, fence, and boiler. The landlord’s handling of the complaint has also been considered.

London & Quadrant Housing Trust (L&Q) (202301941)

The complaint is about the landlord’s handling of the resident’s: Concerns about wheelchair accessibility and request for adaptations. Reports of delays in repairing a gate. Associated formal complaint.