All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about how the landlord responded to the resident’s requests for it to: Renovate the kitchen, bathroom, and roof. Install a back-gate in the garden. Relocate the boiler. Repair faulty brickwork at the rear of the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) from a neighbour. Complaint handling.
The complaint is about the landlord’s: handling of the resident’s reports of high water pressure. complaint handling.
The complaint is about the landlord’s handling of the resident's reports about: A leak, damp and mould and subsequent damage to personal belongings and decorations.
The complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and the associated repairs. Drain odours.
The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the leaseholder’s reports of a roof leak. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s: Response to repair issues at the property. Complaint handling.
The complaint is about the landlord’s handling of water leaking into the resident’s property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the resident’s reports of disruption to the heating system.