All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: the residents reports of repairs needed to a roof following a leak into the property, including: water ingress into the property. repairs to damage in the kitchen/lounge area. the associated complaint.
The complaint is about the landlord’s handling of: The resident’s concerns regarding the neighbour’s use of commercial vehicles and allocated car parking spaces. The complaint and level of compensation offered.
The complaint is about the landlord’s handling of a replacement front door.
The complaint is about the landlord's response to the resident’s: Concerns about a reference provided to another landlord. Request to check storage heaters. Request for a housing transfer.
The complaint is about the landlord’s handling of the resident’s reports concerning the standard of workmanship and repairs to the bathroom and kitchen. The Ombudsman has also considered the landlord’s handling of the complaint and level of compensation offered.
The complaint is about the landlord's handling of the: adaptations to the resident's current property; repairs to the footpath and driveway at the resident's current property; resident's request for her fence repair costs to be refunded; adaptation and extension of the resident's new property; resident’s reports of window repairs and mould issues at her current property; resident's associated complaint.
The complaint is about the landlord’s handling of the residents: Concerns regarding appointments. Reports of being harassed by the landlord.
The complaint is about the landlord’s handling of the resident’s reports of cracked walls in the property.
The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the resident’s reports of a leak in her bathroom causing damp and mould issues.