Aster Group Limited (202233003)
The complaint is about the landlord’s response to the resident’s concerns about a service charge for door entry system maintenance.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202212249)
This complaint is about the landlord’s: Handling of the resident’s decant following a fire in her home. Response to the resident’s concerns about smoke alarms in her home and communal areas.
Clarion Housing Association Limited (202218666)
The complaint is about the landlord’s: Handling of repairs. Response to the resident’s complaint about the conduct of staff. Response to the resident’s re-housing request. Handling of the associated complaint.
Clarion Housing Association Limited (202301794)
The complaint is about the landlord’s handling of: The resident’s reports of a roof leak and associated damp and mould. The associated complaints.
Haringey London Borough Council (202224615)
The complaint is about the landlord’s handling of repairs to the building following a structural survey. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Havering Council (202221133)
The complaint is about the landlord’s handling of the resident’s: Reports of overcrowding and request to move. Reports of damp and mould and subsequent damage to belongings. Reports of repairs to the boiler. Reports of flooding to the bathroom and subsequent damage to the flooring. Reports of repairs to the windows, door and intercom. Associated formal complaint.
Islington Council (202330664)
The complaint is about the landlord’s: Handling of the resident’s reports of rodents in the property. Complaint handling.
Kirklees Council (202307979)
The complaint is about the landlord’s handling of a leak from a burst pipe.
London Borough of Croydon (202230696)
The complaint is about the landlord’s handling of the resident’s: mutual exchange application. rent account. This Service has also considered the landlord’s complaint handling.
Norwich City Council (202321339)
REPORT COMPLAINT 202321339 Norwich City Council 27 June 2024 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that remain […]