Connect Housing Association Limited (202012071)
The complaint is about the landlord’s handling of the resident’s reports of: A gas leak that impacted the residents health. The length of time it took to repair the heating and hot water system. Damp issues. The conduct of the Landlord’s contractors. Resident’s request to have her daughter or son present for all visits. The Landlord’s investigation of reports concerning noise nuisance and anti-social behaviour. The condition of the property and the Landlord’s handling of various repair requests. Enquiries about the resident’s rent account. Resident’s request for downsizing to a bungalow. The landlords complaint handling.