London & Quadrant Housing Trust (L&Q) (202230100)
The complaint is about the landlord’s handling of the resident’s reports of the cleanliness and condition of the communal areas. The landlord’s complaints handling has also been considered.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202321288)
The complaint is about the landlord’s: Response to the resident’s reports of an insect infestation. Complaint handling. The Ombudsman has also assessed the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202329496)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and a subsequent pest infestation. Associated complaint.
London Borough of Hackney (202324870)
The complaint is about the landlord’s response to the resident’s reports about: Windows and insulation. Damp and mould.
London Borough of Harrow (202305653)
The complaint is about the landlord’s handling of: The resident’s reports that her boiler was faulty, including a period when it would not switch off. The resident’s rehousing application. The associated complaints.
Midland Heart Limited (202226996)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident’s concerns about staff conduct. Response to the resident’s request for a transfer. This investigation will also consider the landlord’s handling of the complaint.
Norwich City Council (202311617)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour in relation to noise nuisance.
One Manchester Limited (202332199)
The complaint is about the landlord’s handling of the resident’s Right to Buy application.
Paragon Asra Housing Limited (202403682)
The complaint is about the landlord’s handling of: The resident’s report of a leak causing damp and mould and reports of a lack of communication. The associated complaints.
Regenda Limited (202410072)
The complaint is about the landlord’s handling of the resident’s reports of: A leak from the toilet. Damp and mould.