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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Haringey London Borough Council (202343873)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould due to disrepair. The landlord’s complaint handling will also be investigated.

Harlow District Council (202408330)

The complaint is about the landlord's response to the resident's reports of a leaking roof and damp and mould. We have also considered its handling of the associated complaint.

Hexagon Housing Association Limited (202209040)

The complaint is about: the landlord’s handling of the resident’s concerns about its planned works in her home. that she needed to be decanted. that she contracted COVID-19 from the landlord’s contractor.   about staff conduct. The Ombudsman has also assessed the landlord’s: complaint handling record keeping.

Housing 21 (202445677)

The complaint is about the landlord’s handling of: The level of rent and service charge. Communication about the rent and service charge. Concerns about the heating system and the resident’s property temperature. The associated complaint.

Hyde Housing Association Limited (202306973)

The complaint is about: The landlord’s handling of the resident’s reports of a leak in the shower room. The landlord’s handling of the resident’s concerns about the roof and loft spaces. The landlord’s handling of the resident’s concerns about the condition of the exterior walls. The landlord’s handling of the resident’s concerns about unsafe electrical wiring and the completion of the associated works. The landlord’s handling of the resident’s complaint. 

Islington Council (202403261)

The complaint is about: The landlord’s handling of the resident’s concerns about housing points she had been awarded and the property bidding process. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour The landlord’s handling of the resident’s reports of a leak from the flat above, including associated damage and damp and mould. The landlord’s handling of the resident’s reports of a pest infestation..

Lambeth Council (202314594)

The complaint is about: The landlord’s handling of the resident’s reports of excessive heat in the property. The landlord’s handling of the resident’s reports of fluctuations in the water pressure. The landlord’s handling of the resident’s reports of noise nuisance. The landlord’s handling of the resident’s reports of a leak from an upstairs flat. The landlord’s handling of the resident’s complaint.

London & Quadrant Housing Trust (L&Q) (202218346)

The complaint is about the landlord’s response to the resident about: A pest infestation. Works being done to the flat below without notice. His concerns that problems with the property cause him health issues.