London & Quadrant Housing Trust (L&Q) (202414096)
The complaint concerns the landlord’s handling of the resident’s reports of: A leak in the property. Damp and mould. This report has also considered the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Lambeth (202416134)
The complaint is about the landlord’s handling of damp and mould repairs. The Ombudsman has also investigated the landlord’s complaint handling.
Southern Housing (202311890)
The complaint is about the landlord’s: response to the resident’s reports of various repair issues at the property, including: windows; intercom; rear door; response to the resident’s concerns about parking; complaints handling.
Sovereign Network Homes (Former Network Homes) (202315037)
The complaint is about the landlord's handling of: The resident’s request for data covered by General Data Protection Regulation. The resident’s reports of several repairs required and its subsequent offer of compensation.
Sovereign Network Homes (Former Network Homes) (202340689)
The complaint is about the landlord’s handling of the resident’s reports of wet room repairs.
Stonewater Limited (202220809)
The complaint is about the landlord’s handling of: Repairs to the kitchen cupboard door and the balcony door. Request for a bathroom refurbishment.
Abri Group Limited (202317413)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about being recharged for a bathroom sink. Reports of damp and mould.
Acis Group Limited (202226890)
The complaint is about the landlord’s handling of: The resident’s request to cancel their tenancy. The associated complaint.
Ashford Borough Council (202419849)
The complaint is about the landlord’s response to the resident’s reports of: repairs to the staircase. repairs to the windows. faulty radiators. repairs to the water mains. repairs to a kitchen extractor fan. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Aster Group Limited (202312581)
The complaint is about the landlord’s: handling of damp and other repairs in the property. repair to a blocked toilet in May 2022. administration of appointments. response to the resident’s request for compensation. response to the resident’s concerns about staff conduct.