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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Southwark Council (202304415)

The complaint is about the landlord’s response to the resident’s: Reports of a leak from the toilet. Concerns about staff conduct.

Sovereign Network Group (202407321)

The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.

Sovereign Network Homes (202343795)

The complaint is about the landlord’s handling of the resident’s reports of: Repairs to a bedroom light switch. Leaks in her home which caused damp and mould.

Stonewater Limited (202305000)

The complaint is about the landlord’s handling of reports of antisocial behaviour to include reports of: The presence of rats, and large male foxes. His neighbour’s car parking and car fumes. Noise from fence panels and tarpaulins in the neighbour’s garden. The neighbour’s feeding of birds. The associated complaint.

Stonewater Limited (202322828)

The complaint is about the landlord’s handling of the resident’s reports of a leak from the neighbouring property causing damage including damp and mould. We have also considered the landlord’s handling of the associated complaints.

Town and Country Housing (202337583)

The complaint is about the landlord’s response to damp and mould in the property. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.

Vivid Housing Limited (202304369)

The complaint is about the landlord’s handling of the: Defect works at the resident’s property relating to: 2 draughty windows. The fence. The kitchen lights, socket, and extractor fan. Screws sticking out. Plasterwork in the bathroom. Flooring. A leaking tap and smell of damp, and mould on the carpet and walls. The associated complaint.

Wandle Housing Association Limited (202217253)

The complaint is about the landlord’s: Response to the resident’s report that she could not close her balcony door. Response to the resident’s report that the kitchen window had no safety catch and her son's bedroom window did not lock. Handling of the complaint. This report also considers the landlord’s record keeping.