From 13 January 2026, we will no longer accept new cases by email. Please use our online webform to submit your complaint. This helps us respond to you more quickly.

Need help? Call us on 0300 111 3000

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Places for People Group Limited (202411539)

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) relating to noise and leaks. Repairs to the resident’s property following leaks and reports of damp and mould. The resident’s request for a management transfer.

ReSI Homes Limited (202326115)

The complaint concerns the landlord’s handling of: The resident’s request for a breakdown of the service charges. The resident’s reports of antisocial behaviour (ASB). Concerns about subletting.

Richmond Housing Partnership Limited (202233657)

The complaint is about the landlord’s response to the resident’s reports of ongoing drainage and sewage issues. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.

Richmond Housing Partnership Limited (202311681)

The complaint is about the landlord’s response to the resident about the property condition when let and multiple outstanding repairs. The Ombudsman has also considered the landlord’s complaint handling.

Richmond Housing Partnership Limited (202405659)

The complaint is about the landlord’s response to the resident’s report of mould in the property. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.

Royal Borough Of Greenwich (202314199)

The resident’s complaint is about the landlord’s handling of repairs following water ingress at the property. This Service has also considered the landlord’s complaint handling.

Southern Housing (202225108)

The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also investigated the landlord’s complaint handling.

Southern Housing (202301167)

The complaint is about the landlord's handling of the resident’s reports that the neighbours overgrown garden had damaged her fence. The Ombudsman will also investigate the landlord's handling of the resident’s associated complaint.