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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London & Quadrant Housing Trust (L&Q) (202231045)

The complaint is about the landlord’s handling of: The resident’s reports of a leak and the associated remedial repairs. The resident’s reports of issues with heating and hot water in his property. The resident’s concerns about ventilation in his property. Reports of breakdowns to the communal lift for the building. The resident’s reports of stolen mail and parcels from the building’s communal area. The landlord’s complaint handling has also been investigated.

Peabody Trust (202209431)

This complaint is about the landlord's management of the sinking fund, in relation to its consideration of the impact of inflation on projected future works.

Clarion Housing Association Limited (202212254)

The complaint is about the landlord’s response to the resident’s request for: A repair to a brick wall. Other repairs. The Ombudsman has also considered the landlord’s complaint handling.

Gateway Housing Association Limited (202311690)

The complaint is about the landlord’s handling of the resident’s reports of leaks and damp in his property and the subsequent offer of compensation. The Ombudsman has also considered the landlord’s complaint handling.

Hammersmith and Fulham Council (202339926)

The complaint is about the landlord’s handling of: The resident and her son’s personal information. Repairs to the property. The resident’s son’s request to be added to the tenancy. The resident’s reports of anti-social behaviour by a neighbour. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

Hyde Housing Association Limited (202314459)

The complaint is about the landlord’s response to the resident’s request that it restore the condition of the garden following an asbestos investigation. The Ombudsman has also considered the landlord’s complaint handling.