London & Quadrant Housing Trust (202429540)
The complaint is about the landlord’s handling of a leak to the resident’s property and the subsequent damp and mould.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Camden Council (202339530)
The complaint is about the landlord’s response to the resident’s reports of leaks in the property and associated repairs. We have also considered the landlord’s: Complaint handling. Record keeping.
London Borough of Croydon (202332332)
The complaint is about the landlord’s handling of the resident’s: request for the oven and fridge freezer to be relocated. reports of mould. reports of repairs to the kitchen tap. We have also considered the landlord’s complaint handling.
London Borough of Ealing (202411436)
The complaint is about the landlord’s handling of reports of damp and mould throughout the property, and associated repairs. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Hammersmith and Fulham (202325283)
The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing bed bug infestation. Reports of repairs, including damp and mould. Management transfer request. This service has also considered the landlord’s complaint handling.
London Borough of Lewisham (202416712)
The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of ceiling and wall cracks. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202333546)
The complaint is about the landlord’s handling of the resident’s report that the signs it put in the bin store were incorrect.
Metropolitan Thames Valley Housing (MTV) (202400643)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s request to be compensated for reported damage to decorations. The associated complaints.
Moat Homes Limited (202450882)
The complaint is about the landlord’s: Handling of a request for a disabled parking bay. Handling of antisocial behaviour (ASB) reports including staff conduct and discrimination. Complaint handling.
Newlon Housing Trust (202315804)
The complaint is about the landlord’s response to the resident’s enquiries about fire safety. We have also investigated the landlord’s complaint handling.