Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Hammersmith and Fulham Council (202116417)

The complaint is about the landlord’s handling of: The repairs required following reports of a leak from the guttering and roof. The associated complaint.

Lewisham Council (202120613)

The complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom.

London Borough of Hackney (202102823)

The complaint is about the landlord’s response to the resident’s concerns about windows being renewed during Covid-19 lockdown.

Torus62 Limited (202120233)

The complaint is about: The landlord’s response to the resident’s reports that the pipework in her bathroom had been installed incorrectly. The resident’s concern that the property was mis-sold Various repair issues including redecoration of communal areas, gas safety and electrical issues.

Unity Housing Association Limited (202114884)

The complaint is about the landlord’s response to the resident’s request for his mother’s therapy (support) dog to stay overnight at the property.

Bromsgrove District Housing Trust Limited (202126525)

The complaint is about the landlord’s handling of: The replacement of the resident’s windows and radiators. The associated complaint.

Clarion Housing Association Limited (202102884)

The complaint is about the landlord’s refusal of a request for a management transfer.

Home Group Limited (202203575)

The complaint concerns the landlord’s decision to decline to undertake a sound proofing test in the resident’s property.

London & Quadrant Housing Trust (202012626)

The resident complains about the landlord’s handling of: reports of a pest infestation; reports of damp and mould; reports of ASB, and; The condition/replacement of windows and doors in the property. The Ombudsman has also considered the landlord’s complaint handling.

Longhurst Group Limited (202200741)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s reports about the heating at the property. The resident’s request for a decant (temporary move). The resident’s application for a property transfer.