The Guinness Partnership Limited (202229032)
The complaint is about the landlord’s handling of the resident’s request for a video doorbell. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Woking Borough Council (202336419)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Your Housing Group Limited (202330966)
The complaint is about the landlord's handling of: Repairs to the property. Reports of damp and mould. The associated complaint.
London Borough of Hillingdon (202402457)
The complaint is about the landlord’s handling of: Outstanding repairs. Damp and mould.
London Borough of Hounslow (202218743)
The complaint is about the landlord’s: Response to the resident’s concerns about the installation of a new heating system. Complaints handling.
Oadby and Wigston Borough Council (202345185)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) including noise nuisance. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202225229)
The complaint is about the landlord’s handling of reports of a roof leak.
Peabody Trust (202315457)
The complaint is about the landlord’s handling of the resident’s requests for adaptations to the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Platform Housing Group Limited (202307100)
The complaint is about the landlord’s handling of: A window repair. Damp and mould.
Southampton City Council (202322414)
The complaint is about the landlord’s handling of reports of damp and mould in the property.