Haringey London Borough Council (202201601)
The complaint is about the landlord’s handling of the replacement of the resident’s back door.
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The complaint is about the landlord’s handling of the replacement of the resident’s back door.
The complaint is about the landlord’s handling of: The resident’s reports of repairs to her front and back doors. The formal complaint.
This complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom and the related remedial works.
The complaint is about the landlord’s response to: Reports of refuse and fly tipping. The storage of the resident’s bike.
The complaint is about the landlord’s response to the resident’s concerns about: it requesting for the resident to pay the service charge to it directly; its calculation of the service charge.
The complaint is about The level of service charge demanded by the landlord following a roof repair. The landlord’s response to the leaseholder’s report of a broken roof tile.
The complaint is about the landlord’s response to the resident’s concerns about the quality of the carpet in the property.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
The complaint is about: the landlord’s handling of the resident’s reports of an odour pervading her home, and; the landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
This complaint is about the landlord’s: decision not to replace the property’s decommissioned gas fire; complaint handling.