Nottingham Community Housing Association Limited (202310444)
The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak. Associated formal complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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One Housing Group Limited (202312620)
The complaint is about the landlord’s handling of the resident’s reports of leaks.
Onward Homes Limited (202413224)
The complaint is about the landlord’s handling of repairs to the windows and the patio doors, and subsequent damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Sanctuary Housing Association (202339708)
The complaint is about the landlord’s handling of a roof leak and the associated repairs.
Sovereign Network Homes (Former Network Homes) (202326330)
The complaint is about the landlord’s handling of: The resident’s request for a management transfer. The resident’s reports of leaks, damp and mould and the subsequent repairs.
Stoke-on-Trent City Council (202232604)
The complaint is about the landlord’s handling of the resident’s concerns about the back door to her property. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202318175)
The complaint is about the landlord’s handling of: The resident’s reports of trees blocking her window. The resident’s complaint.
The Havebury Housing Partnership (202121218)
The complaint is about the landlord’s: response to the resident’s: reports about repair issues in her property, including damp and mould; concerns about harassment; complaints handling.
Arun District Council (202313479)
The complaint is about the landlord’s handling of: An electrical safety inspection, including the actions of its officer and its consideration of the resident’s vulnerabilities. The installation of a new front door, including the actions of its officer and its consideration of the resident’s vulnerabilities. The resident’s related complaints.
Cornwall Council (202347444)
The complaint is about the landlord's handling of the resident’s reports of: Concerns about the conduct of its contactors attending the property without identification. The associated complaint.