London & Quadrant Housing Trust (L&Q) (202317630)
The complaint is about the landlord’s response to the resident concerning: Reports of a leak and damp and mould. The property condition. A request to be rehoused. Staff conduct.
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The complaint is about the landlord’s response to the resident concerning: Reports of a leak and damp and mould. The property condition. A request to be rehoused. Staff conduct.
The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s complaint handling.
The complaint is about the landlord’s handling of: Repairs to the boiler. Repairs to the windows. Damp and mould. A pest issue. The Ombudsman has also investigated the landlord’s handling of the complaint and the level of compensation offered.
The complaint is about the landlord's handling of the resident's reports of blocked pipes and damage to a washing machine.
The complaint is about the landlord’s: Handling of the resident’s requests for adaptations. Response to the resident’s concerns about cavity wall insulation. Complaint handling.
The complaint is about how the landlord handled the applicant’s complaint regarding his discretionary tenancy application.
The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (ASB), specifically noise nuisance, threats and intimidation from a neighbour. The resident’s reports of repairs to the communal area. The associated complaint.
The complaint is about: The delay in processing the resident’s housing application. The landlord’s response to the resident’s reports of a mite infestation in her property. The Ombudsman has also considered the landlords complaint handling.
The complaint is about: The landlord’s management of roof repairs including its communication with the resident. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: Repairs to the communal lift. The associated complaint.
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