Longhurst Group Limited (202122364)
The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs to her roof and to address damp and mould in her property. The landlord’s handling of the associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Midland Heart Limited (202127586)
The complaint is about the landlord’s response to the resident’s: reports regarding window repairs; request for compensation for increased heating costs.
Nottingham City Homes Registered Provider Limited (202010867)
The complaint concerns: The landlord’s handling of the front (fire) door replacement. The landlord’s handling of the resident’s concerns raised about asbestos. The related complaint.
Nottingham City Homes Registered Provider Limited (202202491)
The complaint is about: The landlord’s handling of repairs to the resident’s window. The landlord’s handling of the associated complaint.
One Housing Group Limited (202123092)
The complaint is about the landlord’s handling of repairs and remedial work required in the resident’s property following a leak.
Slough Borough Council (202111254)
This complaint is about the landlord’s handling of: the resident’s reports of a leak from his roof; the resident’s reports of leaks from his bathroom; works to the resident’s fences and gate; the resident’s request for assistance with the removal of an asbestos shed roof; the resident’s concerns about mould growth to his property; the resident’s concerns about his front porch; the related complaint.
London Borough of Hounslow (202128145)
The complaint is about landlord's handling of the resident’s reports of a leak in her bedroom and bathroom.
One Housing Group Limited (202203260)
The complaint is about the landlord’s handling of the resident’s reports of repair issues to the bin chute.
Grand Union Housing Group Limited (202205220)
REPORT COMPLAINT 202205220 Grand Union Housing Group Limited 14 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Incommunities Limited (202104446)
The landlord’s response to the resident’s: Reports of the condition of the property on letting. Reports of repairs to the resident’s property, including missed appointments. Request for communication through her advocate. Reports about staff conduct. Reports of discrimination. Reports of anti-social behaviour (ASB). The resident’s subject access request (SAR).