All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of its decision to place the resident on a contact restriction and to only visit the resident in pairs. Response to the resident’s concerns about conduct of its staff. Response to the resident’s concerns about missed appointments by the landlord. Response to the resident’s request for it to maintain the garden hedge. This Service has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s: handling of reports of damp and mould. complaint handling.
The complaint is about the landlord’s handling of the resident’s complaint concerning her annual gas safety check.
This complaint is about the landlord’s response to the resident’s complaint about the security and condition of the block, anti social behaviour (ASB), repairs needed to the emergency door releases, and fire safety signs.
The complaint is about the landlord’s handling of roof repairs, following reports of a leak. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of a repair to the hot water system. Transfer request.
The complaint is about the landlord’s handling of the resident’s reports of: leaks, damp and mould damage to personal items impact on her health
The complaint is about the landlord’s: response to the resident’s reports about issues with her rent/online account details; response to the resident’s reports about asbestos; complaints handling.
The complaint is about the landlord’s handling of: Installation of a stopcock and separate water supply. The formal complaints.
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould in the property. The Ombudsman has considered the landlord’s complaint handling.