All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord's handling of the resident’s reports of: Issues with his property including the kitchen worktop, patio door, and dishwasher door cover. Repairs to the communal front door. The Ombudsman will also investigate the landlord’s handing of the resident’s associated complaint.
The complaint is about the landlord’s: Communication regarding an event held in a neighbour’s flat. Handling of the resident’s query about the neighbour’s flooring.
The resident’s complaint is about the landlord’s handling of: The resident’s reports of leaks from the communal roof causing damp and mould to the interior of his flat. The associated complaint.
This complaint is about the landlord’s response to the resident’s: Reports of damp and mould at the property. Reports of heating issues. Concerns about the condition of the bathroom. Concerns about the condition of the kitchen. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s handling of the resident’s reports about: The boundary fence and gate. The windows and door. The bedroom ceiling. The central heating.
The complaint is about the landlord’s response to the resident’s: Request to replace the windows and back door. Reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: alleged anti-social behaviour, repairs to the resident’s property, the associated complaint.
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman has also considered the landlord’s record keeping and information management.
The resident’s complaint is about the landlord’s response to her requests for repairs to her front gate and fencing. The resident also complained about the landlord’s handling of her requests for repairs to the WC, hallway, kitchen and a security light.
The complaint is about the landlord’s handling of the resident’s reports of cold air entering his property. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.