All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202310553 Peabody Trust 28 June 2024 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]
The complaint is about the landlord’s handling of the resident’s: Concerns about a data breach. Reports about a leak from a burst mains pipe, and the associated repairs. We have also considered the landlord’s handling of the related complaint.
The complaint concerns: The landlord’s handling of repairs to the property. The landlord’s complaints handling.
The resident’s complaints are about: Complaint 1. The landlords handling of the repairs to the resident's heating and hot water system. The landlords handling of other repairs to the residents property (toilet, front and rear door). Complaint 2. The behaviour and conduct of the landlords staff and its standard of communication.
The resident’s complaint is about the landlord’s response to the resident’s reports about insulation, windows, door and the bathroom. The Ombudsman will consider the landlord’s complaint handling. The Ombudsman will consider the landlord’s record keeping.
The complaint is about the landlord’s handling of: Rising damp affecting the resident’s living room, dining room and kitchen. Penetrating damp affecting the resident’s dining room, bedroom and bathroom. The Ombudsman has also investigated the landlord’s handling of her associated complaint.
The complaint is about the landlord's handling of various external repairs and subsequent damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s management of the communal cleaning in the resident’s block. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). The resident’s request for rehousing. Concerns about staff conduct. The associated complaint.
The complaint is about the landlord’s handling of: a leak, damp and mould in the property; the resident’s reports that the communal door was insecure; the resident’s complaint.