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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Lewisham (202408551)

The complaint is about the landlord’s handling of the resident’s: Requests for it to replace her kitchen and bathroom. Reports of damp and mould. We have also assessed the landlord’s complaint handling.

London Borough of Waltham Forest (202425232)

The complaint is about the landlord’s: handling of the resident’s reported damp and mould in her home. response to the resident’s concerns about the impact of the damp and mould on her family’s health and her request for a decant. The Ombudsman has also assessed the landlord’s complaint handling.

Notting Hill Genesis (NHG) (202306374)

The complaint is about the landlords handling of: Repairs to the resident’s platform lift. The resident’s requests for interior decorating. The Ombudsman has also investigated the landlord’s: Complaint handling. Record keeping.

Orbit Group Limited (202411340)

The complaint is about the landlord’s handling of: The resident’s reports about repairs needed to her home. The associated complaint.

Paragon Asra Housing Limited (202319954)

The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.

Peabody Trust (202313449)

The complaint is about the landlord’s handling of the resident’s reports of noise and antisocial behaviour (ASB).

Peabody Trust (202415038)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s handling of the associated complaint.