Eastlight Community Homes Limited (202337462)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Platform Housing Group Limited (202304401)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak, and the associated repairs. Request to be reimbursed for replacement carpets.
Broadland Housing Association Limited (202222966)
The complaint is about the landlord’s: Handling of repairs to the resident’s property following a mutual exchange. Response to reports of damp and mould. Complaint handling.
Citizen Housing (202310123)
The complaint is about the landlord’s handling of the resident’s request to install a patio door. The Ombudsman has also investigated the landlord’s complaint handling.
Richmond Housing Partnership Limited (202316842)
The complaint is about the landlord’s response to the resident’s: Reports about insecure communal doors. Request for the landlord to reimburse him for goods stolen from his internal shed. The Ombudsman has also considered the associated complaint handling.
Sovereign Network Homes (202318926)
The complaint is about the landlord's response to the resident's: Reports of problems with the property including with the cavity wall insulation, the levels of formaldehyde in the air, and damp and mould. Request for a move. Associated complaint.
A2Dominion Housing Group Limited (202323266)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and subsequent pest issues. The landlord’s handling of the complaint will also be considered.
Abri Group Limited (202230717)
The complaint is about the landlord’s response to the resident’s reports about a leak, and subsequent low water pressure in her bathroom. We have also considered the landlord’s handling of the associated complaint.
Abri Group Limited (202233487)
The complaint is about the landlord’s handling of the resident’s concerns about the repairs to the windows, damp and mould and plastering works. We have also considered the landlord’s handling of the associated complaint.
Abri Group Limited (202309963)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.