Thrive Homes Limited (202414519)
The complaint is about the landlord’s handling of: The resident’s concerns about welfare adaptations at the property. The associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Trent & Dove Housing Limited (202230178)
The complaint is about the landlord’s response to the resident’s concerns about: A communal bollard wired into the resident’s meter. Unannounced visits by the landlord’s contractors. This Service has also considered the landlord’s handling of the complaint.
Westminster City Council (202233439)
The complaint is about the landlord’s response to the resident’s reports about noise issues from a neighbouring property. The Ombudsman has also taken the decision to investigate the landlord’s complaint handling.
A2Dominion Housing Group Limited (202404479)
The complaint is about the landlord’s handling of window repairs.
Clarion Housing Association Limited (202302128)
The complaint is about the landlord's handling of and response to the resident's concerns regarding the administration and communication of the service charge for 2023-24, in particular the increase of the charge for communal electricity.
Gateshead Metropolitan Borough Council (202337941)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by his neighbour.
Hightown Housing Association Limited (202348167)
The complaint is about the landlord’s response to the resident’s concerns about fire safety and cladding at the building.
Hyde Housing Association Limited (202348333)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint.
Leeds City Council (202340244)
The complaint is about: The landlord’s response to the resident’s reports of a chemical smell entering her property. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202323467)
The complaint is about the landlord’s: Response to the resident’s reports of outstanding repairs to the property’s porch and subsequent damp and mould. Response to the resident’s reports of intermittent water leaks from the property above. Complaint handling.