Royal Borough of Kensington and Chelsea (202204847)
The complaint is about the landlord’s response to the resident’s reports of noise disturbance from communal water tank pipes.
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The complaint is about the landlord’s response to the resident’s reports of noise disturbance from communal water tank pipes.
The complaint concerns: The landlord's handling of the resident’s reports of antisocial behaviour. The related complaint.
The complaint is about the landlord’s response to the resident’s concerns about the management and maintenance of the car parking area.
The resident complains about: The landlord’s position on removal of items from communal areas; The landlord’s position on the use of a rooftop garden; The landlord’s handling of reports of bullying; The landlord’s handling of reports of contractors attending to carry out removal not complying with Covid-19 precautions, and not presenting ID. The Ombudsman has also considered the landlord’s complaint handling.
The resident’s complaint is about the landlord’s handling of the reduction of the height of the property’s hedge .
The complaint is about: The landlord’s handling of repairs to the resident’s roof and the subsequent compensation offer. The landlord’s complaint handling.
The complaint concerns: How the landlord handled reports of a blocked and overflowing waste pipe. The associated formal complaint into this matter.
The complaint is regarding: The landlord’s handling of the resident’s eviction. The landlord’s response to the resident’s concerns about staff conduct and the level of support offered. The landlord’s response to the resident’s request for compensation. The landlord’s handling of concerns raised regarding information security and confidentiality. This Service has also made a separate finding regarding the landlord’s handling of the resident’s complaints.
The complaint is about the landlord’s handling of the resident’s reports of a cold home and her concerns regarding the insulation of the property.
This complaint is about the landlord’s handling of the resident’s reports of an inconsistent water supply to her property.